• Kacyiru, Kigali - Rwanda, KG 563 St
  • +250 788 387 632 | +250 730 303 333
  • info@rswitch.co.rw
  • June 11, 2024
  • By recruitement

Senior Manager- IT Operations

Posted In:

Company: RSwitch Ltd
Division/Department: Information Technology
Job Title: Senior Manager- IT Operations
Reporting To: Chief Technology Officer
Location: RSwitch Head Office (KG 563 St, Kacyiru, Kigali)

About the Job:
RSwitch is looking for a talented, innovative and self-driven person for the position of Senior
Manager, IT Operations.
In this role you will be responsible for partnering with other departments to build and implement
RSwitch IT initiatives that support the strategy and goal.
You will be responsible in implementing IT standards, policies and, master plans for the IT function as
well as managing the day-to-day operations of IT Services under the supervision of the Chief Technical

1. Lead and manage a team of IT professionals, including help desk technicians, to ensure the
reliable operation
2. Develop and implement IT policies, procedures, and standards to maintain the security,
availability, and performance of IT infrastructure and data.
3. Monitor and analyse system performance, identify areas for improvement, and implement
solutions to enhance IT operations and efficiency.
4. Collaborate with other departments to understand their IT needs and requirements and
provide technical guidance and support as needed.
5. Manage IT projects and initiatives, including system upgrades, migrations, and
to ensure successful delivery and minimal disruption to operations.
6. Develop and maintain disaster recovery and business continuity plans to ensure the
organization’s IT systems remain operational in a crisis.
7. Stay up to date with industry trends and developments in IT operations and security and
ensure compliance with relevant regulatory requirements.
8. Take a lead in Emergency Incident resolution.

Change Management:
1. Participate in change control board and ensure change control process is adhered to.
2. Participate in System Integration testing for quality assurance by validating and signing SIT

1. Prepare and present weekly governance report.
1. IT Team
2. Business Team
3. Executive
1. Third Party Providers
2. Rswitch Strategic Partners
3. Regulator

1. Be able to conduct a Gap Analysis to advice on how to bridge the gaps between existing
infrastructure and required infrastructure
2. Have an excellent command of Agile Project management
3. Understanding of software development lifecycle.
4. Experience in similar or related job
5. Be able to prepare and lead meetings with diverse working groups
6. Be able to quickly develop the specific technical knowledge necessary for each project
7. Excellent analytical and synthesis skills
8. Demonstrate good writing skills
9. Experience leading others and providing constructive feedback.
10. A good level of understanding of LAN & WAN based network technologies,including TCP/IP
11. Knowledge and understanding of IT Security techniques (encryption, hashing,tokenization) and
industry standard protocols (SSL, IPsec)
12. Good understanding of the Payment Card Industry & Payment Application data security
standards relating specifically to payment systems & environments
13. Experience with administering Microsoft Windows 20xx server environments
14. Experience with administering Linux server environments
15. Knowledge of administration and maintaining MS SQL, MySql, Maria and Postgres DBMSs
16. A demonstrated ability to work under pressure and to tight deadlines preferably in a 24×7 realtime operational server environment
17. Understanding & experience of payment clearing & settlement functions through reconciliation
18. Ability to manage 3rd party suppliers to ensure that they are managed effectively
19. Exceptional knowledge & experience with both EFT &ecommerce Payment Systems
20. Experience & knowledge of digital payment & card technologies (EMV, magnetic stripe&
contactless) & card types (debit, credit, pre-paid & gift cards)
21. To have a degree in Information and Communication Technology, engineering or related field is
mandatory or Strong subject matter expertise with demonstrated and verifiable experience.


How to Apply:

Interested candidates should submit their application package, which should consist of the following documents:

  1. A cover letter that explains your interest in the role, highlights your achievements and briefly summarizes your work experience.
  2. A comprehensive CV that details your relevant experience and work history.

Applications should be submitted to recruitment@rswitch.co.rw not later than 21st June at 11:59PM.

To apply for this job email your details to recruitment@rswitch.co.rw.